FAQS
Frequently Asked Questions
What payment methods do you accept?
We currently accept PayPal and Shopify Payments as our primary payment methods. These secure platforms allow you to pay using your PayPal balance, linked bank account, debit card, or credit card. Through Shopify Payments, we also support major card networks and digital wallets, including Visa, Mastercard, American Express, Discover, JCB, Apple Pay, and Google Pay, ensuring a fast, safe, and convenient checkout experience.
View our Payment Policy
Do you ship internationally?
At the moment, we ship exclusively within Malaysia and United States. We're exploring options to expand our shipping destinations in the future.
View our Shipping Policy
How long will it take to receive my order?
Orders typically ship within 28 to 42 business days. Once shipped, delivery within Malaysia and United States usually takes between 28 to 42 business days, depending on your location and courier schedules.
View our Shipping Policy
What is your return policy?
We offer a 90-day return window for both defective and non-defective items in new condition. Returns are processed by mail, and we provide a downloadable return label for your convenience. Haanfy covers all return shipping costs.
View our Return Policy
How can I contact your customer service?
For any inquiries, you can reach our customer support team via email at info@haanfy.com or through our website's contact form. We aim to respond to all inquiries within two business days.